​

Frequently Asked Questions (FAQ)

​

General

1) What documents can you help me obtain?
We assist with:

• Conviction Certificate (shows existing criminal record)

• Condemnation/Judgment Confirmation (details of a court decision when required)

• Expungement Certificate (confirms a past conviction was removed)
  We also provide Apostille/Legalization and Certified/Notarized Translations.

​

2) Who issues these certificates?
Certificates are officially issued by the Ministry of Internal Affairs of Georgia (and, where relevant, coordinated with the competent courts/authorities).

​

3) Do I need to come to Georgia?
No. The entire process can be done remotely. If any extra authorization is needed, we’ll guide you and provide templates.

​

4) What is the difference between Police Clearance and Conviction Certificate?

• Police Clearance is typically used to show no criminal record.

• Conviction Certificate confirms existing records (if any). Some embassies request one or the other—tell us your destination purpose and we’ll advise.

​

5) Is a Georgian ID number required?
No. A passport is sufficient in most cases.

​

6) How long is the certificate valid?
Validity is decided by the recipient authority (embassy/employer). Many accept certificates issued within 90 days, but always check their requirement.

​

7) Can I order for someone else (family member)?
not directly, we mean that you can help technical or financial side, for example pay behalf applicant , but signment and all info should be provided by client directly  to us . 

​

Step-by-Step: Ordering

8) How do I place an order?
Step 1: Fill the online request form
Step 2: Upload passport/ID scan
Step 3: Make payment 
Step 4: Our lawyers process with authorities
Step 5: Receive your document (digital scan + optional courier shipping; apostille/translation if needed-additional fee)

​

9) What files do I need to upload?

• Clear passport/ID scan (photo page)

• Any name-change or prior passport documents (if applicable)

• Destination requirements (if a specific embassy format is required)

​

10) How do I choose between Conviction, Condemnation, or Expungement?
Tell us the purpose (visa, immigration, work, court, etc.).

• Conviction → confirms records

• Condemnation → confirms details of a judgment

• Expungement → proves a past conviction is removed
  We’ll recommend the right document.

​

Processing Time & Delivery

11) How long does it take?
Typical processing for certificates: 2,7,10  days (depends which package you choose).
 

12) Do I receive a digital copy?
Yes. We send a scanned PDF as soon as it’s ready. If you need the original for submission, we arrange courier shipping.

13) Can I pick up in Tbilisi?
Yes—by appointment. Office: Jano Bagrationi Street 6, Tbilisi, Georgia.

​

Apostille & Legalization

14) Do I need an Apostille?
If your destination country is in the Hague Apostille Convention, you’ll generally need an Apostille.
If not, you’ll need Consular Legalization. We handle both.

15) Can you apostille a scan or copy?
No. Apostille/legalization is placed on the original document (or an official certified copy). We manage the full chain.

16) Will the apostilled document be accepted abroad?
Yes—apostille is internationally recognized in Hague countries. For non-Hague countries, we perform consular legalization.

 

Translation

17) Which languages do you translate into?
English, French, German, Italian, Spanish, Russian, and more upon request.

18) Are translations certified/notarized?
Yes. We provide certified translations accepted by embassies and institutions; notarization available when required.

19) Do I need translation if the receiving authority accepts Georgian?
Not necessarily. If your authority accepts Georgian, translation isn’t required. When in doubt, ask them—or ask us, and we’ll advise.

​

Data, Names & Accuracy

20) My name has changed or I have multiple passports. What should I do?
Provide scans of current and prior passports and any name-change documents. We’ll ensure details are consistent for acceptance.

21) What if there’s an error on the certificate?
It never happens, but anyway Contact us immediately. We’ll review and coordinate a correction with the issuing authority where possible.

22) How do recipients verify authenticity?
Documents feature official seals/signatures and can be verified by the issuing authority. We provide supporting details upon request.

​

Payments, Pricing 

23) How much does it cost?
Pricing depends on the document type, apostille/legalization, translation, and courier. We provide a final quote before payment.

24) What payment methods do you accept?
Secure online payment options are available. Ask our team for current methods at checkout.

​

​

Special Cases

26) I lived in Georgia years ago. Can I still get a certificate?
Yes. Past residence is enough; you do not need to be in Georgia now.

27) I have an existing criminal record. Can you help with expungement?
We’ll review eligibility under Georgian law and, if possible, help you obtain an Expungement Certificate.

28) My embassy asked for “Condemnation Certificate”. Is this the same as conviction?
It’s related but not always the same. “Condemnation/Judgment Confirmation” usually means court judgment details. Share the embassy request—we’ll prepare the correct document.

​

Contact & Support

29) How do I contact you?

• Phone/WhatsApp: +995 579 275 900

• Email: policerecord.ge@gmail.com

• Office (by appointment): Jano Bagrationi Street 6, Tbilisi, Georgia

30) Which languages do you support?
English and Georgian.

​

Quick Checklists

Ordering Checklist

• Passport/ID scan ready

• Destination (country/authority) and purpose

• Decide: Conviction / Condemnation / Expungement

• Need Apostille/Legalization?

• Need Translation? (language, certified)

• Delivery choice: digital only or original by courier

After-Issuance Checklist

• Review your name/date of birth carefully

• Confirm apostille/legalization if required

• Confirm translation requirements

• Keep digital copy + track courier if originals are shipped

​